Service Request

Our maintenance technicians will schedule service according to priority: Emergency, Urgent and Routine which are defined further down on this page.

Routine service requests

Emergency and Urgent service requests

  • Call the Maintenance office at 701-727-9312. Do not submit online.


Authorization to Enter Information

At lease signing, all residents are given the option of signing the "Release to Enter" form, which authorizes service requests to be performed without the resident or a designated representative being at home while the requested work is completed. By signing, residents also further agree to isolate any pets to a room in the home that will not be accessed by the maintenance personnel. If a resident chooses to refrain from signing the "Authorization to Enter" form, a time to perform the maintenance request will be scheduled by the Service Request Administrator.

Understanding Routine, Urgent, & Emergency Requests


  • Dishwasher not working properly
  • Light inoperative
  • Burner or stove inoperative


  • Dripping faucet
  • Cracked window
  • Sticky lock
Routine Maintenance


  • Refrigerator inoperative
  • Stove inoperative
  • Non-functioning commode where there are at least two commodes in the home
  • Heating unit inoperative
  • Lockout
  • Clogged drains
Urgent Maintenance


  • Fire: Cell phone users call 701-727-1911
  • Dishwasher sparking
  • Switch or outlet sparking
  • Gas leak
  • Water line break
  • Roof leak
  • Lack of heat when outside temp is below 50 degrees
  • Broken window
  • Locked out of home
  • Non-functioning commode where only one bathroom exists in the home
  • Lack of AC when outside temperature is above 90 degrees - (published temperature reading)
Emergency Maintenance